Client Links & Feedback
Caprice has recently introduced an 'after sale' feedback process to ensure we are always
aware of our client's honest opinions and to enable a continual improvement process
of evaluating our service and products.
December 2008 Survey Results - PDF
Window to - Shopetools Website Development
This company created this Web Site and many others, check their site for a Demo.
Some of our more recent client comments !
Special Olympics - 9/10 for all your work for our National Games Team
I just got back from Rockhampton and discovered two big boxes filled with Wallet Cards on my desk ! They look great - really happy with the quality of them !! Katie - Red Cross Qld
SA Tourism - Riverland - Just wanted to say thanks for the fantastic job you did with our shirts. They look great and we had a lot of positive feedback about them from other regions at the Caravan & Camping Show - Elysia
Thank You for organising the shirts, they look great ! - Karen - McLarenVale
Client Survey ~ RESULTS
How would you rate the quality of service you receive from Caprice Promotional?
Overall quality was very good as you delivered on time and in accordance with out order IT Council SA
Experience Sandra, Conveyancer
Always attentive to our needs with many options SCF Containers
Every effort made to satisfy our needs Pam, Red Cross Training - Red Cross Website
The service has been prompt, friendly and professional each time I have dealt with the company Brooke, Pope Packaging
Excellent customer service very friendly and a can do attitude Jody, Red Cross Marketing - Red Cross Website
Attention to detail; promptness Simon, Fit For Success - Fit for Success Website
How would you rate the response times for service?
We gave you very short notice and you delivered on time IT Council SA
Special effort made when garments required at short notice - Pam, Red Cross Training
I have received immediate responses to my request for a quote, and subsequent questions - Brooke, Pope Packaging
Prompt service if there is a delay with the supplier a phone is received - Jody, Red Cross Marketing
Attention to detail; promptness Simon, Fit For Success - Fit for Success Website
How would you rate the quality of clothing products supplied by Caprice Promotional?
Havent worn it personally, but have washed and ironed it, and it comes up well Sandra, Conveyancer
For our purposes they were ideal at the right price and quality we required IT Council SA
Have not tried them but the variety is great Doug Quine Photography - Contact Doug
Purchasers asking for repeat order - Pam, Red Cross Training
Theres always a bit of crap in most ranges but if you look hard enough the good stuff isnt hard to find. Simon, Fit For Success
How would you rate the quality of other promotional products (i.e. pens/keyrings) supplied by Caprice Promotional?
Always seem to be neat presentation and operational SCF Containers
How do we rate competitively price wise against other promotional companies you have dealt with?
Pricing was very competitive IT Council SA
Mid range pricing not the cheapest also not the most expensive SCF Containers
Very favourable against other suppliers - Pam, Red Cross Training
The prices I have been given are 30% cheaper than through any other company delivering the same product. I was very surprised by how inexpensive the products were - Brooke, Pope Packaging
You are definitely price competitive, plus you get what you pay for and you have good gear Simon, Fit For Success
How do you feel the range of products we offer compares with other promotional companies?
Good range and along with David helping great SCF Containers
Great range again will go to extra lengths to source products as requested - Jody, Red Cross Marketing
Any general comments concerning our performance over the last 6 months?
A real pleasure to do business with Bev, SA Hockey
No, Just very satisfied given we have only used Caprice once and would certainly use you again IT Council SA
Good service only problem is sometimes delivery is slow SCF Containers (a/c Bizley moving factory- Caprice)
Excellent service - Pam, Red Cross Training
I have been very impressed with the service I have been given, right from first contact with the company. It has made a difficult job much easier to manage - Brooke, Pope Packaging
Very friendly, fabulous service !! - Jody, Red Cross Marketing
I think that in your game it is important to offer a range of products at varying degrees of quality so that if you want to do a quick cheap promotion you can, or you can go for a higher quality longer term product. Price is obviously an issue but service is very important to me and I would always go with the guy who seemed genuinely keen to help me, even if it cost a bit more. You went the extra mile for me so that gives me confidence and trust, and obviously means I will always use you if that continues. I also think it is very important to deliver on time and would rather be told a later date and take delivery early than the other round. Simon, Fit For Success
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